Terms of Service

By accessing this website and booking our services, you agree to be bound by these Terms and Conditions.

1. Booking & Reservations

• All bookings are subject to availability.
• A deposit of 50% is required to confirm your reservation.
• The remaining balance must be paid 14 days prior to your arrival date.
• Last-minute bookings (within 14 days) require full payment upfront.

2. Cancellation & Refunds

We understand that plans can change. Our cancellation policy is as follows:

• 30+ Days Prior: Full refund minus a small administrative fee.
• 15-29 Days Prior: 50% refund of the total booking value.
• 0-14 Days Prior: No refund.

3. Liability & Insurance

SM Tours acts as an agent for transport companies, hotels, and other contractors. We are not liable for any injury, damage, loss, delay, or irregularity that may be caused by force majeure or the actions of third parties.

We strongly recommend that all travelers purchase comprehensive travel insurance to cover medical expenses, trip cancellations, and lost luggage.

4. Code of Conduct

We respect the culture, nature, and people of Sri Lanka. We expect our guests to do the same. Any behavior that is disrespectful, illegal, or endangers others may result in the immediate termination of the tour without refund.

Last Updated: December 28, 2025